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How do I change my password or email address?

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How do I change my password?

  1. Sign into your Box account
  2. Click your name in the top right corner 
  3. Click "Account settings" from the pulldown menu
  4. From the "Account" tab, scroll down to "Password Information"
  5. Click "Edit Password" and then enter your old password
  6. Enter your new password
  7. Confirm your new password
  8. Click "Save"

Note: If you are a SSO enabled user, you will see a section titled "Create External Password" instead.

If you are unable to log into your account, you may request a password reset at http://www.box.com/reset. (This link can only be sent to the email address that is currently associated with your Box Account). 

 

How do I change my primary email address?

  1. Sign into your Box account
  2. Click your name in the top right corner 
  3. Click "Account settings" from the pulldown menu
  4. From the "Account" tab, scroll down to "Login and Email Addresses"
  5. Click "Add more emails"
  6. Add new email address and click "Save"
  7. Confirm the alias via the email confirmation that will be sent (this step has to be done or else user can not mark as primary and it will not be recognized as an alias)
  8. Go back to account settings and hover over alias and mark it for primary
  9. You will be prompted to enter their password underneath the alias to validate this change

  • An email will be sent to let you know your primary email address has changed (only a notification, no need to confirm)
  • If you do not see the option to "Make Primary" it's likely that the admin has prevented the ability to change the primary email address on your account. (Please reach out to your admin if you would like to confirm). 
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