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How do I change my email address or password?

How do I change my primary email address?

  1. Sign into your Box account
  2. Click the small "gear" icon in the top right corner 
  3. Click "Account settings" from the pulldown menu
  4. Scroll down to "Login Information"
  5. Click "Add more emails"
  6. Add new email address and click "Save"
  7. Confirm the alias via the email confirmation that will be sent (this step has to be done or else user can not mark as primary and it will not be recognized as an alias)
  8. Go back to account settings and hover over alias and mark it for primary
  9. You will be prompted to enter their password underneath the alias to validate this change
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  • An email will be sent to let you know your primary email address has changed (only a notification, no need to confirm)
How do I change my password?
  1. Sign into your Box account
  2. Click the small "gear" icon in the top right corner 
  3. Click "Account settings" from the pulldown menu
  4. Scroll down to "Login Information"
  5. Enter your old password
  6. Enter your new password
  7. Confirm your new password
  8. Click "Save"

If you are unable to log into your account, you may request a password reset at http://www.box.com/reset

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