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What Is the Box Policy for Browser and OS Support?


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While Box is compatible with older web browsers, most interface issues encountered are easily resolved by simply updating your browser to the latest version.

Supported Web Browser and OS Versions

Box supports the current and prior major releases of the following web browsers and desktop/mobile Operating System (OS) versions on a rolling basis:
Web browsers:
  • Internet Explorer (IE) - The two latest versions.
    • Box Notes is only supported on IE10 and IE11, it will not work on earlier versions
    • File/Folder Uploading on IE7, IE8, and IE9 requires Adobe Flash (drag and drop uploading not supported).
    • Support for IE7 (including Compatibility View in IE8 or any other version of compatibility mode that represents IE7) ended on October 31, 2014.
    • Support for IE8 is ending on December 31, 2015.
    • IE6 and earlier versions are NOT supported.
  • Safari - The two latest versions on Mac OS X (as specified in the OS section below).
    • Safari on iOS 6 and above for mobile browsers.
  • Firefox - The two latest versions.
  • Chrome -The two latest versions.
Operating Systems (OS):
  • Windows - The two latest versions.
    • Support for Windows XP ended on October 31, 2014.
  • Android - The two latest versions.
    • Additionally, Box supports versions of Android released within the last three years.
  • OS X - The two latest versions:
    • Support for OS X 10.7 ended on October 31, 2014.
  • iOS - The two latest versions.
  • Each time a new version is released, Box begins supporting the update and stops supporting the third-oldest major version.
  • Box provides this Standard End of Life (EOL) policy for browsers and OS for transparency.
  • Box reserves the right to make exceptions from this policy (Examples: if conflicts arise or for security reasons).

Browser-Specific Upload Limits

IE applies file-size upload and download limits that supersede Box account-level upload limits.

  • Users accessing Box through IE versions 6-8 can only upload files under 2GB in size.
  • Users accessing Box through IE versions 9 and 10 can only upload files under 4GB in size.

For more information on IE limits, refer to Microsoft's official documentation.

For more information on Box upload limits, see How Does Box Measure Bandwidth Usage?

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