How do I reset my account's password?



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To reset the password for your Box account, follow this process:

  1. Visit and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password. 
    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit to have another link emailed to you.
    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
    • Also, check your spam folder in your email client for this email. 
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