Where do I grant Box Support temporary access to my account?



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If you submit a ticket to Box, a Box User Services Representative may ask for temporary access into your Box account in order to troubleshoot your issue. Please follow the steps below to grant your representative temporary access to your account:

  • From within your Box account, click on the arrow in the upper right hand corner and select Account Settings


  • Under the Security tab, scroll down until you see a section titled Access to your Account


  • Click Grant Box Access for 5 days

If access has been successfully granted, this section will now read Access Granted, with a countdown of how many days of access remain. You may revoke access to your account at any time by going back to the Security page and clicking Revoke Access.

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