How do I cancel my Personal or Starter account?

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How do I cancel my Personal or Starter subscription?

To ensure that your cancellation is addressed immediately please ensure that you follow the below process. Please note that any cancellation requests made through other channels may be missed (and you may continued to get billed.)

1. Sign into your Box.com account.

2. Visit: www.box.com/billing (you can either click this link or type it into your browser.)

3. Scroll down to 'Account information' and click 'Cancel Subscription.'

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4. On this new page, you will be given a short survey about the reasons you are cancelling.  Once you have selected the reasons you are cancelling your subscription, you will be notified that your account has been downgraded. Please keep in mind that if you have already paid for a service period, cancelling your account will set a pending downgrade for the end of that period.

If you would like to completely delete your account, please wait until you have been downgraded to a free, Lite account and follow the same steps again.  Once you have reached the account settings page, you will see an option to delete your account completely.

If you have any questions about cancelling or would like assistance in doing so, please email billing@box.com.

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