How can I downgrade my business or enterprise subscription?

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How can I downgrade my business or enterprise subscription account?

Currently, you will only be able to cancel your subscription from within your account, not downgrade it. If you would like to downgrade your account please submit a request to cancel@box.com detailing the account level you would like to downgrade to.

If you are requesting a downgrade in relation to early termination of a contract, please note that you will be held to the full term listed on your contract, regardless of billing frequency.  This means that your account will be downgraded effective as of the end of your contracted term.

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