How do I downgrade to a Starter account?
If you currently have a business or enterprise account with Box and would like to downgrade to a Starter account, please email firstname.lastname@example.org detailing your request. Since we do require written confirmation for security purposes, writing in, rather than calling, will help us in processing your request as quickly as possible. Once we have received your request, we will evaluate whether or not your account qualifies to downgrade. Please note that we will only be able to downgrade accounts to Starter upon your annual renewal date with us.
If you are requesting a downgrade to starter in relation to early termination of a contract, please note that you will be held to the full term listed on your contract, regardless of billing frequency. This means that your account will be downgraded effective as of the end of your contracted term.