How do I transfer folder ownership to another collaborator?
To transfer folder ownership, you must be the owner of the 'Collaboration Folder.' When you click on the folder, you will see a list of Collaborators in the side menu. As the owner, you will notice that 'You' are designated as the 'Owner.' To select another collaborator as the owner, hover your mouse over their name and a small pop-up window will appear. Select 'Folder Owner' and confirm your selection when prompted. Click 'Okay' to complete the process.
How do I revoke a pending collaboration invitation/re-send the collaboration invitation?
If you want to revoke/re-send a pending collaborator's collaboration invitation, go to the Pending Items Manager (Message Bubble icon) at the top left of your Box account. Click Sent. Here you will see a list of all your pending collaboration invitations. Hover your cursor over the desired pending collaboration. To the right of the collaboration description you will see a Trash icon and an Envelope icon. Click the Trash icon to revoke the collaboration invitation. Click the Envelope icon to resend the collaboration invitation.
How can I make all my collaborators invisible to each other?
In order to use this feature you must be the owner of the Collaboration Folder. To use this feature click on the little box with the downward arrow next to the folder and select 'Properties/Rename.' On the small pop-up window select the 'Security' tab and check the box next to 'Hide collaborators' Click 'Okay' to complete the selection.
How do I disable my collaborators' ability to invite new collaborators?
This feature can only seen by the owner of the Collaboration Folder. To use this feature click on the little box with the downward arrow next to the folder and select 'Properties/Rename.' On the small pop-up window select the 'Security' tab and check the box next to 'Only you can send collaboration invites.' Click 'Okay' to complete the selection.
Common Issues with Collaborative Folders:
If a user is invited to collaborate on a folder and they do not accept this collaboration invitation(from the email notification received or the Pending Items Manager in the user's Box account) then the collaborative folder will not appear in the user's Box account until the collaboration invitation has been accepted. Additionally, if a user does not confirm their email address during the sign up process, they will not see the collaborative folder they were invited to until they confirm their email address. If a user is having trouble confirming their email address, please submit a support ticket for assistance.
If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the collaborative folder. You will have to contact the folder owner of the collaborative folder to have them reinvite you to that folder again.
All users collaborating on a collaborative folder who have an Editor access level or above on the folder will be able to move, edit, add, and delete contents within this collaborative folder. If you notice that content is missing or in a different location within this collaborative folder structure, it is most likely that another collaborator on the folder moved/deleted the item from its original location. If an items was deleted within a collaborative folder by another collaborator on the folder, the deleted item would show up in the trashs' of the user who deleted the item and the folder owner of the collaborative folder.
If you invite someone to collaborate on a folder with you that does not have a Box account already associated with their email address, when they accept the collaboration invitation from the email notifying them on this invitation they will be directed to sign up for a Box account. Please note, it is recommend that users create Box accounts before being invited to collaborate on a folder.