Force Uploads/Force Downloads (Sync 3.x)

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The Force Uploads and Force Downloads option can be used to resolve issues such as:

  • Lingering orange icons
  • Items contained within synced folders on Box are not downloading to My Box Files or Box Documents
  • Items contained within My Box Files or Box Documents are not uploading to Box

Windows:

  1. Right click on the Box Sync icon in the task bar
  2. Click Advanced
  3. Select Force Uploads or Force Downloads option
  4. Allow sync to run to 100%

Mac:

  1. Open the Box Sync application
  2. Go to Settings
  3. Select Force Uploads or Force Downloads option
  4. Allow sync to run to 100% 
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