Box for iOS - I can log into but not the Box App



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If you are having issues logging on to the Box App, try checking the following items:

  • Make sure you are logging into the appropriate login field
  • If you have SSO enabled for your account, make sure you are selecting “Use Company Credentials”
  • Check with your admin to make sure they are not restricting the app you are trying to access or the number of devices you can access Box from 

If you are still unable to log into the app, try to reset your password at

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