Box for iOS - Why aren’t my files previewing?

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Box for iOS currently leverages both Apple and Box's preview technology for viewing files. There are some limitations in how it displays some files which may cause inconsistencies between what you see on Box.com and our iOS app.  Often times we see this with heavily formatted spreadsheets or PDF annotations and password protected Office files.

We are currently working on a more robust preview experience so that this doesn't happen in the future, but in the meantime, you can view the file by "opening in" to one of our OneCloud partner apps like CloudOn or GoodReader. These apps have their own previewers and have built-in Box integration.

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