Name:


Email:


Phone Number:


Issue Type:


How do I clear the cache and cookies in various browsers?

Close and re-open your browser before returning to Box. Occasionally clearing your browser's cache may help to eliminate common problems.

To clear your cache in Mozilla Firefox (version 3.5 & later):

  1. Once your browser is open, click the "Tools" menu and select "Clear Recent History". If you don't see "Tools" on the menu, click "History". 
  2. Remove checks from everything except "Cache" and "Cookies" which should be left checked.
  3. Choose "Everything" in the "Time Range" dropdown.
  4. Click the "Clear Now" button.
  5. Close and re-open your browser before returning to Box.

 

To clear your cache in Internet Explorer 9 & 10:

  1. Click the "Gear/Tools" drop-down at the top-right of your browser.
  2. Click "Safety" > "Delete browsing history."
  3. Deselect the option "Preserve Favorites website data"
  4. Select "Temporary Internet Files" and "Cookies" then click "Delete"
  5. Close and re-open your browser before returning to Box.

 

To clear your cache in Safari 5 (Mac):

  1. Click on the "Safari" menu and select 'Empty Cache.'
  2. Click "Empty" in the window that opens to clear the cache.
  3. Close and re-open your browser before returning to Box.

 

To clear your cache in Google Chrome (PC):

  1. Click the menu icon "" on the right end of the browser toolbar
  2. Select "Tools" > "Clear browsing data"
  3. Select the options for "cache" and "cookies"
  4. Use the menu at the top to select "beginning of time"
  5. Click "Clear browsing data"
Was this article helpful?
20 out of 21 found this helpful