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How do I clear the cache and cookies in my browser?

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Occasionally clearing your browser's cache may help to eliminate common problems.

To clear your cache in Mozilla Firefox (version 3.5 & later):

  1. Once your browser is open click on "" located at the top right of the browser then click the "Tools" menu and select "Clear Recent History". If you don't see "Tools" on the menu, click "History" then select "Clear Recent History".
  2. Remove checks from everything except "Cache" and "Cookies" which should be left checked.
  3. Choose "Everything" in the "Time Range" dropdown.
  4. Click the "Clear Now" button.
  5. Close and re-open your browser before returning to Box.
     

To clear your cache in Internet Explorer 9, 10 & 11:

  1. Click the "Gear/Tools" drop-down at the top-right of your browser.
  2. Click "Safety" > "Delete browsing history."
  3. Deselect the option "Preserve Favorites website data"
  4. Select "Temporary internet files and website files" and "Cookies and website data" then click "Delete"
  5. Close and re-open your browser before returning to Box.

 
To clear your cache in Safari 5 (Mac):

  1. Click on the "Safari" menu and select 'Empty Cache.'
  2. Click "Empty" in the window that opens to clear the cache.
  3. Close and re-open your browser before returning to Box.


To clear your cache in Safari 6 (Mac):

  1. First you need to enable the Develop Menu in Safari. To do so, click on the Safari menu > Preferences
  2. Select the Advanced option and enable Show develop menu in menu bar
  3. The Develop drop down will now appear in the menu bar. Select Develop > Empty Caches.

To clear your cache in Safari 7 (Mac):

  1. Click on the Safari menu > Preferences 
  2. Navigate to Privacy 
  3. Click "Remove All Website Data" under Cookies and other website data. 


To clear your cache in Google Chrome:

  1. Click the menu icon "" on the right end of the browser toolbar.
  2. Select "Tools" > "Clear browsing data"
  3. Select the options for "cache" and "cookies"
  4. Use the menu at the top to select "beginning of time"
  5. Click "Clear browsing data"
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