Note: Chrome no longer uses Java for Upload Folders. These steps apply to Internet Explorer and Firefox.
To resolve Upload Folders issues in Windows 7 with IE and Firefox you will need to allow Java to run when using Box Upload Folders.
- Try Upload Folders. It should show confirmation dialogs for:
- the accompanying certificate has been verified, and
- request permission to install the certificate and Run the application
In Internet Explorer click "Allow" to let the folder uploader launch:
Click Run on the Java popup dialog:
Firefox users may see these popup dialogs:
Click the lego icon or Activate Java Deployment Toolkit as shown in the image above and then select "Allow and Remember" as shown below:
If the steps above don't resolve the Upload Folders issue, please try uninstalling and reinstalling Java:
- Go to the Control Panel > Programs and Features > Find "Java" in the list and Uninstall it
- Remain in Control Panel > Folder Options > Click the "View" tab > and add a "check-mark" in the option: "Show hidden files, folders". Click OK
- Go to My Computer > Hard Disk Drive C: > Users > Your Username > AppData > LocalLow
For example: C:\Users\tberry\AppData\LocalLow\
- Look for and delete any "Sun" folder (which will contain a copy of the certificate verification details)
- Also delete any "Java" folder (although there is unlikely to be one if the uninstall worked in step 1).
- Go to Control Panel > Folder Options > Click the "View" tab > and remove the "check-mark" in the option: "Show hidden files, folders". Click OK
- Restart computer.
- Install latest version of Java.
- Now try Upload Folders.