I downloaded a folder and all the file names are corrupted. What happened?

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Folders in which the folder name or any of the file names contain special characters might be corrupted during decompression on machines running Windows 7 or Windows Server 2008 R2.

This is a known issue and Microsoft has released a Hotfix and support article detailing symptoms, cause and resolution.

Please follow the steps in the Microsoft support article, linked below, to fix the issue:         

http://support.microsoft.com/kb/2704299

Let us know if you run into any snags with this fix or have any other questions.

 

 

 

 

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