My laptop or mobile device was stolen, how do I protect my Box account?
If your laptop, tablet, or smart phone is stolen, you can protect your Box account by managing your active sessions.
To do this, follow these steps:
- Log in to your account and navigate to Account Settings
- Under the Security tab, you will see a list of your account’s Login Activity
- Scroll through the list of past sessions and click the” X” next to the listings connected to the stolen device (it should show up as "Box for iPhone", “Windows Chrome”, etc.)
- Alternatively, you can choose the “Forget All” option if you’re not quite sure which browsers or apps your stolen device may have had access to
This will effectively cause Box to "forget" previous modes of access. The next time someone tries to open this application or browser from your stolen device, they will be prompted to re-enter their Box login credentials.
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