How do I contact Box User Services?



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In order to get your support request or question addressed as quickly and efficiently as possible here are the recommended steps to follow:

  1. Visit
  2. Search by keyword in the Help and Community forums to see if your issue has previously been addressed.
  3. If you do not see a similar issue, submit a request.
  4. Include as much detail as possible when filling out your support request. Make sure to address all of the questions below:
    1. What is the problem?
    2. Is this happening just to you or other users in your office?
    3. Is it happening in multiple browsers?
    4. Are you using a Mac or PC?
    5. Is this problem related to Box Sync or Box Edit?
      • Yes: be sure to attach the sync or edit logs from your computer.
      • No: be sure to attach screenshots of your problem. Screenshots are the most helpful resource you can provide when describing your problem.
    6. What troubleshooting steps have you already taken?
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