- On October 31, 2014, we will be ending support several older versions of our mobile applications, including:
- Box for BlackBerry Playbook (users can leverage m.box.com instead of the native app)
- Box for TouchPad (users can leverage m.box.com instead of the native app)
- When we EOL the apps, users will be logged out and will not be able to log back in until they upgrade to the latest version.
- On October 31, 2014, we will no longer support Box Sync 4.x on Windows XP and Mac OS X 10.7 and earlier
- Users that haven't upgraded their operating systems will be logged out of their desktop client and will see an error message. They will not be able to log in until they upgrade their OS.
- On June 30, 2015, we will no longer support all versions of Box Sync 3.x
- In advance of the EOL, we will push an in-app reminder to all users (that have not selected "don't show me these messages again"). On June 30, users that haven't upgraded to the latest version of Box Sync will be logged out of their desktop client and will see an error message. They will not be able to log in until they upgrade.
- Ensure that prerequisites are installed separately prior to running the MSI:
- Windows 7 or higher
- Microsoft Office 2010 or higher
- If all these requirements have been met, download the Box for Office MSI and deploy it in your environment
- Individual users can download here: http://box.com/O365install
Box for Office Uninstallation Scripts (System Administrator Focus)
- One script removes the old Box for Office as well as the new Box for Office (https://app.box.com/s/9053q4mml05f43y7dwmd).
- The other script removes the old Box for Office but leaves the new Box for Office installed (https://app.box.com/s/4nxq3b94rd6beaag769p).
- The following procedure can be used to uninstall Box for Office installations:
- Open the Group Policy Management Console.
- Expand Forest, Domains, and the domain. Right-click Group Policy Objects, and then click New.
- In the New GPO dialog, in the Script Name field, type Box for Office Uninstallation. Click OK.
- Right-click Box for Office Uninstallation under Group Policy Objects, and then click Edit.
- In the Group Policy Management Editor window, expand Computer Configuration > Policies > Windows Settings, and click Scripts (Startup/Shutdown).
- In the right pane, right-click Startup, and then click Properties.
- In the Startup Properties window, click Show Files...
- Download the uninstallation script, and save it to the folder that Show Files... opened. The script requires administrator privileges.
To remove both new and old versions of Box for Office:
To remove only old versions of Box for Office:
- Close Windows Explorer, and return to the Startup Properties window. Click Add...
- In the Add a Script dialog, in Script Name, click Browse..., and select the script you saved in the previous step. Click OK.
- In the Startup Properties window, click Apply, and then OK. Close the Group Policy Management Editor window.
- In the Group Policy Management Console, link the GPO to the domain or any organizational unit.
If you do not upgrade to the newest version of the Box for Office integration before February 1, 2015, users will see the following error messages when attempting to perform the following actions:
- Logging in: Box for Office is not available to your account...
- Logging in: An unexpected error has occurred...
- Opening a file: You don't have permission to download this file...
- Sharing a file: You do not have permission to share this file...
- Saving Attachments, Sharing from Box, or Upload and Share: An error occurred...
- Saving a file
In this case, you may not see an error message, but you will not be able to save the file.