When you submit a support request to Box, you may be asked to submit a set of Box Edit logs from your computer. You can collect the logs from the location below, zip them up and send them to Box. If the logs are too large to attach, please upload them to Box and provide us with an open shared link to that file.
Macintosh HD/Users/[username]/Library/Logs/Box/Box Edit
Note: You can navigate to the "Library" directory by entering the path "~/Library" into the "Go to Folder..." field.
|Open Box Edit Logs Folder|
|Open Box Local Com Server Logs Folder||The Box Local Com Server is a separate component of Box that facilitates communication between the Box webapp and the Box Edit application. It has its own set of logs, stored in a different folder.|
|Save All Logs To A File|
|Enable Debug Logging|