- A user's box account email address is: firstname.lastname@example.org.
- Their email inbox is signed into email@example.com.
- They are invited to a folder using the email firstname.lastname@example.org and accept the invite from their inbox.
- They will receive the error below in their Box account
To rectify this, please follow the steps below:
Confirm which email the invitation is being sent to.
Check which email address your Box account is associated to. To do so, go to your Box account, click on your name on the top right hand side, then navigate to "Account Settings."
Make sure the email address the invitation was sent to matches the email in your account settings.
If they do not match, have the invitation sent to the email associated with the Box account.