On March 15, 2020, a few changes to the Box Terms of Service ("Terms") will take affect for those users whose accounts are subject to the Terms and not a separate written agreement, such as the Box Service Agreement. None of these changes affect the pricing for your subscription or the features included with the Box Service. The Terms continue to be easy to read and understand and will now better reflect the commitments Box and its users make to each other. Some of the more material changes include:
- Users may not share, loan or transfer Box accounts or account credentials. While this has been Box's policy, we are now using explicit language to call out this practice as prohibited. Sharing account credentials creates security risks and Content ownership questions for Box users that can be avoided when users have their own individual accounts.
- Box agrees that it will, when reasonable and permitted by law, provide users of reasonable advance notice of any changes to their access to the Box Services. This means that, if we choose to suspend your account or terminate your access to Box for breach of these Terms, we will try to give you fair warning of that change and time to fix the problem (if it is fixable).
- The Limitation of Liability in the Terms of Service now applies in some respects to both Box and its users in some respects. We want to ensure that the Terms reflect a mutual agreement and understanding.
- Any disputes with Box may be resolved only on an individual basis - class actions or consolidated arbitration proceedings are not permitted. Each person and company has a separate relationship with Box, and for this reason group litigation is not appropriate.
- Box users have new rights to terminate their subscriptions where required by law. In some jurisdictions, such as the United Kingdom, new users are entitled to a "cooling off" period during their first subscription period. While we have been processing these requests as a matter of policy, the updates to the Terms acknowledge this practice.
- Box has provided additional information to clarify how Box counts an organization's number of users under a Business Plan subscription. We have always encouraged organizations and companies who purchase the Services to provision accounts to employees freely so long as everyone pays for what they use. The new version of the Terms has additional language which clearly identifies for which users an organization or company has responsibility.
If you have any other questions regarding the changes to the Terms, please feel free to raise a Support Ticket.