Box Sync 4.0 provides detailed user notifications if there an issue syncing a file or folder.
In rare cases, you may encounter an unknown issue affecting Mac package conversions using Box Sync.
Mac OS devices running Box Sync.
As Mac package support is a new feature, Box continues to provide improvements on a regular basis. If you encounter an unknown issue related to Mac package support, contact us (Box Sync UI > Help tab > Contact Us or Submit Logs).