Why Do I See "Error On Page" In Internet Explorer?

If your Internet Explorer browser is having trouble navigating Box normally, you may need to disable one or more installed browser add-ons to resolve the issue. Here’s how to check for the problem:

Start Here

1. Close any open Internet Explorer windows.
2. Click the Start button.
3. Hover over All Programs, then click Accessories.
4. Click System Tools, then open Internet Explorer (No Add-ons).
5. In the browser window that opens, go to www.box.com.

If you’re able to navigate the site normally in this window, one or more of your browser add-ons are conflicting with Box. Close Internet Explorer. In this case, you must identify the add-on(s) causing the conflict. Here’s how:

Internet Explorer 11

1. Click Start, and in the Search box type Internet Explorer. In the list of results, click Internet Explorer to launch the browser.
2. In the top right corner of the screen, click the gear icon.
3. Click Manage add-ons.
4. Under toolbars and extensions, click the add-on you want to test for issues. Click Disable, and then click Close.
5. Click the refresh icon in Internet Explorer (or press the F5 key) to reload www.box.com. Then, verify the issue is resolved.
6. Repeat steps 4 and 5 for every add-on until you find the one causing problems in Box.com. Leave that one disabled and enable the rest. When you’re finished, click Close.

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