Box Sync 4.0 provides detailed user notifications if there an issue syncing a file or folder.
Multiple reasons can be associated with this message.
- Permissions on Box.com matter! In order to sync a file you must have Editor Access or above, see What are the different permission levels for collaborators? to verify that the file owner has granted the required permission for you to sync the required file.
- Some Enterprises may choose to restrict content creation at the root level to only admins and co-admins. This would also prevent uploading content directly from the Box Sync root folder.
- Sometimes, another person may be editing your file in the Box server and you may not have the required permission to overwrite that file.
- Sometimes, the local application (for example MS Word or Adobe Acrobat) may hold on to the synced file.
Environment
All devices with Box Sync installed.
Resolution Steps
- Ensure that you have the proper collaborator permissions to sync the file. If you are unable to sync a file on Box because of the permissions settings, alert the folder owner. Once you have the right permissions for this file, resync the file.
- If you are unable to create content directly in the Box Sync folder, alert your Admin and confirm that they have not restricted content creation in Enterprise Settings.
- If another user is editing your file at the same time, save the file to another folder and restart the Box Sync application.
- If another application is still using the file, restart your local application (applicable to this file) and then manually re-sync your file.
If these fixes don’t work, then you may need to restart your computer. If you restart your computer and Box Sync is configured to start automatically, then this file will begin syncing automatically.
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