Preferences and billing
How-To Guides for Account Information
- Logging in to Box
- Logging in with Single Sign On (SSO)
- Reset My Box Account Password
- Manage Account Settings
- Multi-Factor Authentication Set Up for Your Account
- Enrolling in 2FA for External Collaboration
How-to Guides for Billing
- Updating Billing Contact
- How to View Billing Information
- Updating your Credit Card Information
- Billing FAQ - Japan Customers Specifically
- Box, Inc. W-9 Form
- Canceling Your Box Account
Troubleshooting Account Information
- Users with @googlemail.com Email Domains Experiencing Issues
- Testing Your Network Connection
- My Version of Java or Flash is Outdated
- Why Do I See "Error On Page" In Internet Explorer?
- Collecting a SAML Trace to Troubleshoot SSO Issues
- Invalid Login Credentials Error on SSO Login
- Why am I being forced to add a Credit Card when logging in my Box account?
- Misspelled / Incorrect Emails upon Registering
- I Have More Users Than Seats Error
- Why am I getting an error when entering my credit card information?
- Why am I being charged for adding seats?
- Why was my subscription automatically renewed?