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  1. Box Support
  2. Preferences and billing

Preferences and billing

How-To Guides for Account Information

  • Choosing a Default Application to Open a File
  • Configuring Email for Box Notifications
  • How To Disable Plugins/Add-Ons/Extensions In Multiple Browsers
  • Multi-Factor Authentication Set Up for Your Account
  • Manage Account Settings
  • Enrolling in 2FA for External Collaboration
See all 25 articles

How-to Guides for Billing

  • Updating Billing Contact
  • How to View Billing Information
  • Updating your Credit Card Information
  • Billing FAQ - Japan Customers Specifically
  • Box, Inc. W-9 Form
  • Canceling Your Box Account
See all 20 articles

Troubleshooting Account Information

  • Users with @googlemail.com Email Domains Experiencing Issues
  • Testing Your Network Connection
  • My Version of Java or Flash is Outdated
  • Why Do I See "Error On Page" In Internet Explorer?
  • Collecting a SAML Trace to Troubleshoot SSO Issues
  • Invalid Login Credentials Error on SSO Login
See all 12 articles

Troubleshooting Billing

  • I Have More Users Than Seats Error
  • Why am I getting an error when entering my credit card information?
  • Why am I being charged for adding seats?
  • Why was my subscription automatically renewed?
  • Outstanding Balance Message When I Log In
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