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"Create Word" does not work

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Anthony Gallardo

When clicking word document inside box.com it attempts to launch new tab with word online but fails to do so. You click and nothing happens I tried different browsers I made sure "pop-ups and redirects" were allowed for box.com domain. I tried different devices and issue is on all devices.

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  • France

    Hi Anthony, 

    Welcome to the Box Community, I'm happy to help!

     To make sure that every angle is checked, can you try the following troubleshooting tips:

    • Clear the cache and cookies for your browser. Here is an article that walks through how to do this on the different browsers that Box supports.
    • Disable add-ons or extensions on your browser/s. Here is an article that walks through how to do this on the different browsers that Box supports.
    • Try connecting to other network to see if this makes any difference.

    Let us know how it goes and if you have questions!

    All the Best, 

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  • Anthony Gallardo

    Hello, tried that but no luck still won't open I can maybe share a video of the issue?

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