Welcome to the new Box Support website. Check out all the details here on what’s changed.

2FA - No access to Authenticator App

Completed
New post

Comments

7 comments

  • France

    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    This might require some account specific information, so I've submitted a case to Box Support on your behalf.

    You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

    Best Regards, 

    0
    Comment actions Permalink
  • Jason Schwartz

    Can you do the same for my account?  Same problem.

    0
    Comment actions Permalink
  • David Joachim Richardson

    I have the same issue. Can I get support? Thanks

    0
    Comment actions Permalink
  • Box User

    same problems how can I do?? thk

    0
    Comment actions Permalink
  • alessandro.comparin74

    Same problem here. I'd be grateful if I could get OTP in order to bypass the authenticator problem...
    Thanks!

    0
    Comment actions Permalink
  • Edwin Gao

    same issue with my account edwin.gao@skyydevelopment.com. thanks for fixing it.

    0
    Comment actions Permalink
  • Llew GIbbons

    Hello

      I am having the same problem and I had to log in through my personal google account to post this. Could someone help me?
    Llew.Gibbons@gmail.com

    0
    Comment actions Permalink

Please sign in to leave a comment.