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Changing Email Linked to Account

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(used to be Ryan Graves)

Hi!

We need to transfer the primary email linked to an account over to another email, but all of the alternative email accounts we can try to link the account to claim they are linked to another existing account. I deleted the account linked to one of the emails but this error still occurs. Is there a way around this?

Thank you!

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  • AJ

    Hi Ryan,

    Welcome to the Box Community! I'm happy to help.

    The email is still associated with the deactivated account and the reason why you are having issues linning these emails. 

    At Box we allow users to reactivate their accounts up to 120 days after deactivation. After this time the account and content are queued for permanent deletion.

    To release the email from the deactivated accounts. We need to have the account reactivated and then to release the email we need another email that we are going to replace with that is not associated with another Box account.

    Best,

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  • (used to be Ryan Graves)

    Hi AJ,

    Thanks for your response. I am leaving the company, so need to transfer it (and we haven't deactivated my account or email just yet). The issue is the release to an email not associated with a Box account: everyone in the team has used Box, so all their email accounts are now associated with a Box account. We are confused as to why it cannot be easily transferred to another team member's email address - this doesn't seem practical. Is there any way to fix this?

    Thanks for any help,

    RG 

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