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Problem with 'Open with Excel Online' not Working

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cladhaire

When I click 'Open with Excel Online' a new tab opens, but the tab gets stuck in this constantly reloading loop. The graphic below shows this.

  • MacOS Catalina 10.15.3, Safari 13.0.5
  • Box Drive installed 2.19.294
  • Microsoft Business account is enabled and connected, and also installed on the system. This was working before but it's not now.
  • Box Tools installed & extensions enabled.

 

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2 comments

Date Votes
  • France

    Hi Cladhaire, 

    Welcome to the Box Community!
     
    This seems like it might be an issue that requires some account specific information, so I've submitted a case to Box Support on your behalf.
     
    You should be receiving an email confirmation shortly.
     
    Please come back and let us know how things go with support!
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  • Mike Bassick

    Has this been addressed/resolved?  I'm experiencing the same issue.

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