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Storage Usage In My Account Is Incorrect

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Angelika Derler

Hello,

I cannot use my box account to upload files. I always get the message that my storage usage in my account is used (11.9 GB). I didn't upload any files and there is also no file in my storage. I already checked the related article Storage Usage Or File Count In My Account Is Incorrect but there is no point that helps me to solve the problem. What else can I try?

 

Kind regards

Angelika

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2 comments

Date Votes
  • Official comment
    France

    Hi Angelika,

    Welcome to the Box Community!

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 

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  • Box User

    Hello,

    I encounter the same kind of problem as Angelika 2 years ago. I remove most of the files in my storage yesterday, but today the counter is still close to 100%.

     Do I need to wait more time for the counter update ?

    Thanks in advance for your support.

    Serge

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