still failing

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Scott Copley

• March 11, 2021 22:02

Trying to run Box drive on my apple M1 chip/Macbook pro, although I got a message saying the M1 chip was now supported by Box drive. 

The message:

Box Drive's system extension failed to load. Please make sure it has been enabled in System Preferences > Security & Privacy and then restart your computer. If the problem persists, please contact Box Support to further troubleshoot the issue.

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• 

  France

  • March 11, 2021 22:51

  Hi Scott, 

  Welcome to the Box Community!

  We have previously announced of the Beta for Drive on M1 devices being available for Enterprise customers. The Beta will be rolled out to enrolled Enterprise customers in phases. Please contact your Account Representative for information regarding the Beta. 

  Thanks for your patience as we worked to provide this support!

  Best,

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  Anne Skaja Robinson

  • August 02, 2021 15:05

  This didn't work for me. I uninstalled previous version, and then downloaded the new public beta... no help. It did not prompt for Rosetta download, and I got the same message: 

  Box Drive's system extension failed to load. Please make sure it has been enabled in System Preferences > Security & Privacy and then restart your computer. If the problem persists, please contact Box Support to further troubleshoot the issue.

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  France

  • August 02, 2021 18:31

  Hi Anne,

  Welcome to the Box Community!

  I'm sorry to hear that you encounter the same issue here on your M1 Mac device. 

  To further investigate and help you troubleshoot this issue, please go ahead and submit a ticket to our support team on this link.

  Please come back and let us know how things go with support.

  Best,

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