My Files keep dissapearing!
My Files have disappeared TWICE now! And since they and automatically synced to my desktop this deletes everything I've worked so hard on :( please help.
-
Hi Caryn,
Welcome to the Box Community!
To confirm, do you own the folder where these missing files are stored? Are these files "Collaborative" content?
If a collaborative file suddenly disappears from your account, you'd want to to check if the file was accidentally deleted or moved by one of your collaborators. Box Admins may run a User activity report to investigate on this and see actions taken by your collaborator to items your own.
You may also search your Box Trash and use the filters "Item I own" and "Item I deleted" to check if you can locate the missing content.
Hope it helps!
Best,
Please sign in to leave a comment.
Comments
1 comment