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Error: the item “XXX” is in use.

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yilinx2
  • Edited

Hi Group,

I was trying to delete folder XXX in box drive (Version 2.20.136) on macOS 11.1.

However, I got the error "The operation can’t be completed because the item “XXX” is in use." and the folder XXX has a red exclamation mark at the right down corner. 

Does anyone have any idea how to solve this error?

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  • France
    • Edited

    Hi there, 

    Welcome to the Box Community!

    Have you tried logging out of your Box Drive app yet?

    Logging out completely removes all traces of your Drive usage from your machine and enables you to log in again as a new user. Also, when you log out, your Box Drive session ends and the login screen displays. In addition, logging out of Box Drive deletes all of the downloaded content you had marked for offline availability. This of course clears up hard disk space on your device. It also returns to an online-only state all of the content you have marked for offline availability. You will have to repeat the process of marking folders for offline availability.

    To log out on a Mac:

    1. Navigate to the search menu by going to the menu bar and clicking the Box icon.
        • Alternatively, you can use the keyboard shortcut Ctrl + Option + Cmd + space.
    2. Click the gear icon, and from the list that displays click Log Out.  

    Box Drive prompts you with an alert about the following types of files:

    • Open Files - You can save and close these files to prevent the loss of any work.
    • Items Uploading - You can wait for these to upload to Box. Box Drive cancels any uploads that do not complete before you log out.
    • Problem Items - These are local files or folders that cannot be synced back to Box. Logging out deletes these items. To view these items, navigate to the Search Menu, click the gear icon, and from the list that displays click Error Updating an Item....

    If logging out doesn't resolve the issue for you, you may reach out to our support team for further assistance by clicking on the “Contact Support” link just above this page.

    Best,

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  • yilinx2

    It works! Thank you so much 

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