Shareable link doesn't appear when right clicking on folder in Mac app

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Jordi Bosch Gomez

• April 29, 2021 14:55

Hi there,

I'm a Box Mac app user and every now and then when right-clicking on a folder I want to share the shareable link doesn't appear, and I find myself opening Box on the browser, searching for that folder, and get the shareable link there (which I find time consuming). This happens once or twice a week. Every time it happens I check my internet connection and no problem there.

What can I do?

Thanks

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• 

  Rona

  • April 29, 2021 22:32

  Hi Jordi, 

  Welcome to Box Community! 

  Sorry to hear about your issue creating Shared Links in Box Drive and to resolve it please disable/re-enable Box Drive's Finder extension. To do this, go to System Preferences > Extensions > Finder, then clear and check Box Finder Extension. Or, you can refresh by force-quitting Finder and then re-starting it.

  Kindly visit our Community article here for reference and should the issue persist you may reach out to Box product support at support.box.com. 

  Hope it helps! 

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