MACOS 11.4 BETA (20F5055c) - Box Drive's system extension failed to load.
We have another "system extension failed to load" issue with the upcoming MacOS 11.4. I'm currently running 11.4 BETA 2 (20F5055c). I thought all of this was fixed already for Big Sur.
Error: Box Drive's system extension failed to load. Please make sure that it has been enabled in system preferences > security & privacy and then restart your computer. If the problem persists, please contact Box Support to further troubleshoot the issue.
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I had the same issue, I was able to resolve by following these steps:
- Quit Box Drive
- Run the uninstaller script (dumping Box in trash will not work, need to use script below):
- Launch Terminal.
- Copy and paste the following in Terminal window and press Enter (password will be required to execute):
/Library/Application\ Support/Box/uninstall_box_drive
- Restart your mac
- Reinstall Box drive
Hope this helps someone!
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Same issue on my MacBook Pro 2016 with macOS 11.4. I tried uninstalling, restarting, reinstalling. I even tried using a 3rd party patch for M1 Macs.
Box clearly isn't resolving the issue anytime soon, as this is a major release that has been out for months. I am done using Box on my Mac -
I had this issue before. It didn't get fixed. I had to get a new computer (MacBook Pro Intel) and suddenly, after transferring everything, box drive worked.
Today, it updated to Big Sur 11.4 and Box drive doesn't work anymore.
THIS IS COMPLETELY UNACCEPTABLE. WHAT ARE YOUR TEAM DOING FOR OVER A YEAR????
Uninstalling and installing again doesn't work.
Opening a ticket didn't work last time either. I got a reply after months and it didn't fix the issue...
Shameful.
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Big Sur 11.5: Same "system extension failed to load" problem as when my Intel MBP16 updated to 11.4!
I had to follow the instructions to uninstall, reboot, and reinstall to get Box Drive working again. I previously had to do this when my Intel MacBook Pro 16 upgraded to 11.4, and now I had to do it again when it upgraded to 11.5.
Box: Please find a way to fix this, so we don't get the "system extension failed to load" problem every time Big Sur updates.
Technical observation for Box engineers: The uninstall script tries to rm Library/Cookies/com.box.desktop.binarycookies, but something (presumably Mac's system integrity protection) prevents terminal from accessing a user's Library/Cookies folder. I manually removed the file using Finder after running the uninstall script.
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Same issue. I uninstalled (using cmd line execution mentioned above + deleted the Library/Cookies/com.box.desktop.binarycookies via Finder as mentioned > Rebooted and Reinstalled from latest Box.pkg download. Still getting the "Box Drive's system extension failed to load..." notification when it tries to start.
Box Support, please advise what we should do asap.
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Same problem with Big Sur 11.5.2 and it's ridiculous, seeing how many previous versions have been affected.
Has anyone managed to find a workaround? I can't even try with uninstalling through terminal as the application will not install at all. It doesn't even show up in AppCleaner.
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Hi Georgi,
Welcome to the Box Community!
We have released a new public beta version of Box Drive that supports devices with M1 chips.
You can find additional information regarding the latest beta and further instruction in this article:
Should you continue having issues install Box Drive in your Mac, please go ahead and submit a ticket with our support team here.
Best,
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Hi France,
Thanks, I did some additional digging after my comment and, although I'm not using M1 chip Mac, I found in the article that this beta also supports Intel Macs:
"Devices supported - Apple M1 and Intel-based Mac devices"
This was a crucial piece of information which, in my humble opinion, should've been included in the announcement appearing at the bottom of the support site.
After few installs and uninstalls, the problem somehow got fixed, even without a restart of the computer.
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Hi Carlos,
Welcome to the Box Community!
Does your Mac run on apple's M1 chipset? If yes, we have released a Public Beta of Box Drive that will be compatible with new Apple devices with M1 chips.
The announcement can be found in this page: https://support.box.com/hc/en-us/articles/1500004691081-M1-Support-for-Box-Drive-Public-Beta
The install instructions and download link are available on our Community site at this link.
If you are running Box Drive in a macOS Big Sur on Intel processor, our team can help further troubleshoot this issue with you, so please go ahead and submit a support ticket here: https://support.box.com/hc/en-us/requests/new
Best,
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Hi Everyone,
If some of you are still having issue after following these steps: "uninstalling Box Drive > restart your computer > reinstall Box Drive", I highly recommend submitting a ticket to our Product Support team so they can investigate more into it and help you troubleshoot.
If you need further assistance, you may reach out to Support by clicking on the “Contact Support” link just above this page.Best, -
Hi Everyone,
Welcome to the Box Community!
We've received similar reports of some users who recently upgraded their macOS to ver. 11.4 and this was resolved by uninstalling Box Drive > restart your computer > reinstall Box Drive.
- To uninstall Box Drive: https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive
- To install: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive
If the issue persist after reinstalling Box Drive, please go ahead and submit a new ticket with our support team so they can further investigate.
Thanks for your participation in the forum!
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