"Folder could not be updated"
Our team was in the middle of updating some files in a folder, when all of a sudden the folder could no longer be edited. We think it happened while it was being moved.
We can still go in and edit/save files within said folder, but if we try and add new files or subfolders, we get the error above. We've tried removing all collaborators and re-adding them, as well as resyncing everyone's Box, but it still doesn't work.
We're getting this error on both Box on desktop and online.
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Hi Ila,
Welcome to the Box Community!
This would be something our Box Support team would like to investigate with you and may require specific account information.I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.Thanks for your patience!Best,
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