Box for Android stops video playback

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3 comments

  • France

    Hi Cyril, 

    Welcome to the Box Community!

    This appears to be expected behavior as you have to be on the Box preview page and playing the video.

    If you have any product feature request or suggestions, we recommend you post your idea on pulse.box.com for more visibility. Our product team reviews all submissions and will consider whether to include feedback in their product roadmap. 

    Best,

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  • Cyril Rae Ela

    Hello. Thank you for your reply.

    I think I'm on the preview page. I clicked the video and played it and then it stops after around 25 seconds. I also did this on my iPad but it continues playing there.

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  • France

    Hi Cyril,

    Thanks for following up!

    Do you have the latest Box for Android app? Can you try to logout/ login from the Box android app and see if that help fix it for you?

    If not, can you try to uninstall and reinstall the app and see if the issue persists?

    Best,

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