Can't access file. Can't do a load preview. It just states Loading. Error: We're sorry. We ran into a problem completing your request. Please try again in a few minutes.
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Hi Rowell,
Welcome to the Box Community!
To make sure that every angle is checked, can you do the following and let us know how it goes?:- Can you try to clear cache and cookies for your browser. Here is an article that walks through how to do this on the different browsers that Box supports.
- Login to Box Account and access this file using different browsers.
- Try disabling add-ons or extensions on your browser/s to see if it makes any difference.
If this did not help, do you mind providing more information or even share a screenshot? This will help out other members of the community to answer your question.Best, -
Hi,
Today I suddenly see this error
"We’re sorry, we can’t preview this file type in your web browser. To view this content please download and open it on your device."
I downloaded but it doesn't allow me to download either.
I haven't even blocked this Box Website from my Both Edge & Chrome Browsers
Please Advise.
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