Blank white screen upon login

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Scott Dax

• July 30, 2024 13:23

I get a Blank white screen upon login. Tech support has bailed on me.

I am using a ThinkPad / Windows.

Anyone out there to help?

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• 

  Rona

  • July 30, 2024 19:32

  Hi Scott, 

  Welcome to Box Community and glad to assist!

  In order to help fix your log in issue, please follow these troubleshooting steps. 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network.
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
    
    • Chrome, Edge, Firefox, Safari
  • Restart your machine. 

  Hope it helps! 

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