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Transfer and view Box files

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Henry Li

We recently transfer Box administrator rights to another user.

The new Box administrator was told to go to Admin Console -> Content to view all the Box files from every user except he was only able to view files that were serveral years old, more recent files were not showing.

As an adminstrator of the Box account are you able to view everyone else's files?

How come the new Box Administrator is able to view only some of the user's files?

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Date Votes
  • Ann
    • Edited

    Hi Henry, 

    Welcome to Box Community!

    It is recommended that the new admin reach out to Box Product support by creating a ticket to address the issue. Kindly ask the new admin to go to support.box.com  make sure that the admin will sign in using the email associated to the Box Business or Enterprise plan to see available support channels, 

    Thank you for posting!

     

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