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Help on connecting BOX with IBM StoredIQ

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creolon

I'm studying the documentation to allow StoredIQ to connect to BOX and found the link below:

https://www.ibm.com/support/knowledgecenter/SSSHEC_7.6.0/admin/cpt/cpt_boxvolumesconfigurationnote.html

 

Following the suggested steps, I can't find equivalence on what's recommended into the tutorial and the "Create App" option on BOX menu.

 

Beyond that, there are some instructions that I just can't understand.

 

Has anyone had any practical experience on doing this setup to share objective directions?

It will be very welcome!

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Comments

5 comments

Date Votes
  • Kourtney

     You can create an application by visiting developer.box.com and clicking "console" in the top right hand corner. You will be brought to the Box Developer console, where you can select "create app". Select "custom application" and "oauth2" as the authentication type. Once the app has been created, use the configuration tab to get your client ID, client secret, select your scopes, and fill in your redirect URI. 

     

    Best, 

    Kourtney

    Box Technical Support Engineer

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  • creolon

    Thanks for your quick response Kourt. I could create the application according to your instructions but when I try to set the authentication within StoredIQ, I get this error from BOX:

     

    There seems to be a problem with this app.

    Don't worry, your files are perfectly safe. Get in touch with Box support to get assistance with this app. We're here to help.
    Error: invalid_client
    Show Error Details

    response_type=code
    state=7ddc6ab886aecf74c8784981bff46bcc97bcf951
    client_id=

     

    Do you have any idea on what it would be?

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  • Kourtney

     

     

    I've seen this error mean a couple different things and would love to get some more details to help further troubleshoot. Could you please open a ticket with our Product Support team at support.box.com? If you provide me with the ticket number I'd be happy take a closer look. Please ensure you provide the following details: 

     

    • Full Error Message
    • Client ID of your application 
    • An example date/time/timezone you received this error 
    • Details about where in the workflow this occurred 
    • Does clicking on "show error details" provide any more info? (provide screenshot if yes) 

     

    Best, 

    Kourtney 

    Box Technical Support Engineer

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  • creolon

    Kourt,

     

    I've raised the ticket 1936279 for this issue. Could you please take a look and let me know if the information provided is enough?

     

    Thanks

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  • Kourtney

     Looks good!

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