Box Drive not showing changes in Box (not syncing?)
AnsweredI'm not seeing new folders in Box Drive that exist in Box online. I am on Windows 10. Not sure how long this has been going on, but I'm not seeing some folders that I added last month. Is there a way to force a refresh?
-
Official comment
Hi ,
Have you tried logging out and logging back in? Make sure to double check if there are any Box Drive error notifications to be aware of.
If it doesn't work, this would be something our Box Support team would like to investigate with you; contact Box Support to help you directly through a case.
Comment actions -
I'm really getting fed up with the bad syncing capabilities of Box drive - it's just a huge mess. It takes forever for files to appear, even if they are only a few kb in size. Paradoxically, you can find them using Box Drive search but they don't display in the folder even after a refresh. What's wrong here? It's really annoying, does anybody else have the same problem?
-
I am starting to hear similar complaints. Basically I can upload a file, a collaborator also on my team does not see the updated file until an hour later. They tried the above and we are sitting on the same floor in the building and hard wired. This just seemed to become a bigger issue in the last 3 weeks.
-
If I logged out and in as well. The files were loaded yesterday and still not showing today. As somebody else mentioned - if you search, it finds it and then appears in the folder. This would mean that I need to know the name of every file and search which is very time-consuming. And/or essentially manually update using the search function while having Web Box and Box Drive open at the same time. Is there any timeframe for a resolution?
-
No progress in my opinion, we still see the issue across all devices. Very disappointing that the Box team seems unable/unwilling to fix this issue. We have started using OneDrive as alternative. It's certainly not as intuitive to set up as Box is but there are zero issues with syncing across devices.
-
I'm having the same problem. I create a tiny file on one computer on my desk, and it can take minutes or hours for it to appear in Box Drive on my other computer. From time to time it never appears and I just get that red icon, with no way to make it force sync. I love a lot of things about Box, but the inability to do a force sync/refresh is incredibly frustrating.
-
I've got the same problem and it is amazing problematic as we do work on the same files from different companies and countries! My Box Drive is not updating from Box Online and vise versa. Yesterday added folder by a colleague is still not on my Box Drive ... how can we work further like that? Will Box act and/or explain us how to manage this? It is not a matter of frustration anymore it becomes a matter of ability to work or not!
-
Exactly Serge! It is too hard to know when a folder has not synced correctly, especially when a colleague has done work in there. I do a daily report each day and when I am out, my colleague needs to do it for me. Too many times have I asked him if he did it, just to find out my Box Drive did not sync and I have to log off and log back in to Box to get it updated and it takes a while to process.
-
Both happy and sad to find this post. Happy in so much as it's not just happening to our team; sad that it is so rampant and Box support skirts around the issue with logout/login. Same answer they gave me regarding some errors that show on my Box tray icon. They said logout/then login and if resolved they should go away. I explained the folders and files were deleted from Box period; nothing to resolve as they don't exist there anymore. The answer to that was retry all. . . explained again, don't want to put them back in and then delete again. . . . .anyone have an answer on that issue?
-
Thanks Noelle James - That fix worked for me (though not immediately). 🙂
-
When will Box Drive officially be able to support syncing between Windows PC and Box.com? Reading through this thread and sharing experiences with colleagues, it's clear this functionality is not yet fully implemented. Case in point: if you drag and drop a file to Box.com, it will appear in Box Drive in anywhere from 10 minutes to 1 hour (on average). Dragging and dropping to a Windows PC, it will never sync, and there are no options to push a sync from the workstation. In other words, drag and drop just puts the files in the local Box folder. A "cloud icon" never appears on them. To be honest, it's not very useful to have a one-way sync. I can see that fixing this problem has not been a priority for Box.com. Please reconsider, as I have already suggested that our company (Fortune 500) consider moving to a different platform. This software is dysfunctional.
Please sign in to leave a comment.
Comments
22 comments