Search does not returns some files, but not others.

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8 comments

  • stavros.p

    This has been happening to me as well, and i just upgraded to a higher level account. this is unacceptable. 

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  • cbetta

    Hi all, in general this means the search index is experiencing a delay. We recommend waiting 10 minutes, yet this can sometimes take a bit longer. If you are seeing consistent inconsistencies (yes I just wrote that) then please contact support as they can help re-index your files.

    In the meanwhile, please be aware that we are working on big search improvements at the moment to fix these kind of issues. We've heard your feedback and we're working hard to resolve these issues as soon as possible.

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  • YVBSGArchivist

    Thanks cbetta,

    I still have the same issue. I'll contact support to see if they can index the files.

    YVBSG Archivist

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  • TNesse

    I thought we lost a bunch of files - but it was just a search problem. For example, we have a folder "20181103PicturesFromDockDemoTedNesse" and searches for "Dock", "dock", "demo" returned "no results". The search is set for any file type, any time, with no owner specified. The search originates in the folder containing the folder being sought, and the checkbox to limit to that folder is unchecked.  Any suggestions?

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  • Lukasz Derkowski

    searching in a box is a farce !!! I have file with name plp12345.id on my box. I type in "search":   %lp12345%, box finds nothing!!!!!!!   but when write %plp12345  result is file plp12345.id. Same ituation is using * insted of %. Since forever * (or%) has marked an arbitrary string so abcdlp12345.efghijk matches to *12345*. BUT not in box . What's going on in this goddamn world. The most important function of computerization - searching (after all google.com started on this, 90% of work with the browser starts  'seartch'). But no ..... box does not cover it.

    To sum up. I have to keep my resources in the box. But what if I can't find anything because the search works randomly.

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  • David Weil

    Same problem for my account.  Some old 2021 files are searchable but many new ones cannot be searched.  How can I force a reindex script to run?

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  • Mike Coduto

    Same problem.  Some folders show up in search, some don't.  I called and they told me it was a browser issue.  When I asked what the preferred browser was I was told "any browser really."  I have tried 3 different browsers and the same problem persists with all of them.  This is nonsense.  I cannot expect clients to dig through 1,300 folders to find what they need.    

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  • YVBSGArchivist

    Hi Mike, I switched to a Business account a couple of years ago. I have not noticed this as an issue for me in many months. I'm not saying the two things are related. Just that I don't have any info of when this problem stopped or why. Sorry I can't be of more help.

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