Search does not returns some files, but not others.

I have an 'individual' account. When I use search function, the results are inconsistent. For some files in my folder if I use a part of the file name as a search term, the file name is not returned in the search results. If the search term is unique, I get a message saying 'There are no items matching your query'. I have checked other posts in this community. These files were added some time ago so it's not a case of waiting 10 minutes for the indexing to take place. I have 1,431 files in my folder, and I do not know how many files cannot be found in this way. The files have a numerical prefix so if I sort them by name, I can find the files in the sequence that search is not finding. I have also tried text search for these examples that can't be found by searching for their number, and the text search is not successful either. Please help. Thanks.

stavros.p

August 22, 2020 17:38

This has been happening to me as well, and i just upgraded to a higher level account. this is unacceptable.

cbetta

August 26, 2020 11:54

Hi all, in general this means the search index is experiencing a delay. We recommend waiting 10 minutes, yet this can sometimes take a bit longer. If you are seeing consistent inconsistencies (yes I just wrote that) then please contact support as they can help re-index your files.

In the meanwhile, please be aware that we are working on big search improvements at the moment to fix these kind of issues. We've heard your feedback and we're working hard to resolve these issues as soon as possible.

YVBSGArchivist

September 08, 2020 10:15

Thanks cbetta,

I still have the same issue. I'll contact support to see if they can index the files.

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