Search does not returns some files, but not others.

New post



  • stavros.p

    This has been happening to me as well, and i just upgraded to a higher level account. this is unacceptable. 

    Comment actions Permalink
  • cbetta

    Hi all, in general this means the search index is experiencing a delay. We recommend waiting 10 minutes, yet this can sometimes take a bit longer. If you are seeing consistent inconsistencies (yes I just wrote that) then please contact support as they can help re-index your files.

    In the meanwhile, please be aware that we are working on big search improvements at the moment to fix these kind of issues. We've heard your feedback and we're working hard to resolve these issues as soon as possible.

    Comment actions Permalink
  • YVBSGArchivist

    Thanks cbetta,

    I still have the same issue. I'll contact support to see if they can index the files.

    YVBSG Archivist

    Comment actions Permalink

Please sign in to leave a comment.