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Is there a way to change managed users to external users?

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8 comments

  • France

    Hi Christa,

    Welcome to the Box Community!

    Have you checked out this article: https://support.box.com/hc/en-us/articles/360043695374-I-Have-More-Users-Than-Seats-Error

    This may be relevant to your problem with the next steps you need to take.

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  • USER1

    France, the link is about adding more seats. do you know how to change the managed user become external user?

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  • Angela Haun

    I also want to know how to change managed users to external users.

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  • Lisa Smith

    I also wish to find this out

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  • Manny Palafox

    Me too. Anyone from Box support jump in and provide guidance? Thanks.

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  • Manny Palafox

    BTW - In the interest of time, I reached out to Support via their chat. Seems they don't make it easy. I was informed that you will need to create their account as an external user. There is no way to change it easily, at least for now. I opened a ticket to see if they could streamline this process in the future.

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  • Jack Tsou

    I also want to know how to change managed users to external users.

    And I invited a group of coworkers to view a folder, some of them became external users just fine but some became managed users...
    Why is that?  Is there a way to invite a coworker (same email domain) to a folder as external?
     
    Thanks,
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  • Irina Kuramshina

    I have the same question - https://support.box.com/hc/en-us/community/posts/360051002634/comments/15458881992723

    When I add co-workers (with the same email domain) some of them become external users, some managed users  

     

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