Box Drive's system extension failed to load
PinnedMessage:
Box Drive's system extension failed to load. Please make sure it has been enabled in System Preferences > Security & Privacy and then restart your computer.
Followed instructions, still unable to run Box Drive
Platform: MacBook Pro, macOS Big Sur, M1 Chip
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Official commentComment actions
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Hi Everyone,
Welcome to the Box Community!
Our engineering team is aware of this situation and continuously working for a fix.
In the meantime, please go ahead and submit your ticket about this issue to our support channel and click "Contact Support" just above this page to get direct assistance from our support teammates.
Appreciate all your patience and thanks for your understanding!
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Some perspective from users:
- 150 days since Apple released a developer preview of Big Sur at WWDC
- 150 days since Apple offered a Developer Mac with Apple Silicon for development and testing
- 105 days since Apple released a public beta of Big Sur
- 7 days since Apple released Big Sur to all users
Box Drive still does not function on Big Sur properly to date.
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Here's someone that fixed the problem 4 months ago. Use at your own risk!
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So after some work on trying to find a fix I have found 2 possible way forward until Box issues a Apple Universal update:
1. The old app 'Box Sync' works perfectly fine on the M1 Mac (if you use this make sure to sync them from online)
or
2. Cloud Mounter is a paid app from the Mac App Store that works really well. Just log in with your box account and everything comes over. $13.99 for 3 months.
Using both currently and they both work great.
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I have an intel Mac and had the same issue. I've managed to get Box Drive working by doing the following:
From what i can tell, the installer is trying to load the kext from/Library/Filesystems/box.fs/Contents/Extensions/11.0/osxfuse.kext
. When it does that the Big Sur will throw an error (see attachment).
To fix this i copied the box.fs folder to/Library/Extensions
and rankextload /Library/Extensions/box.fs/Contents/Extensions/11.0/osxfuse.kext
.
This brings up a dialog box asking you to approve the extension in System Preferences. Once approved, you'll be asked to reboot the machine.Box Drive works fine after that. From time to time you still get the 'box dialog box', but i'm guessing that's because app is hardcoded to look for a specific path. Would be interested to know if the above works for you as well.
I'd be interested to know if the a similar approach would work on M1 (you'll probably need rosetta installed as well). Hope this helps. -
Rosetta doesn't support translation for kernel extensions: https://developer.apple.com/documentation/apple_silicon/about_the_rosetta_translation_environment#3616845
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