Box Drive's system extension failed to load
Message:
Box Drive's system extension failed to load. Please make sure it has been enabled in System Preferences > Security & Privacy and then restart your computer.
Followed instructions, still unable to run Box Drive
Platform: MacBook Pro, macOS Big Sur, M1 Chip
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/Library/Filesystems
https://support.box.com/hc/en-us/community/posts/360051323454/comments/360013689894
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Just so everyone knows, this isn't just a Big Sur/M1 issue. My MacBook Pro is still using Mojave, and with the most recent Box update to version 2.19.294, I am experiencing this same file extension problem. My iMac is running on Catalina and on the previous Box version, so I will not be updating Box on that computer until this is resolved!
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The problem with Dropbox, if you use it with Box: it's the collaboration / online edition with Pages, Numbers and Keynote described here: https://support.apple.com/en-us/HT207876 - Dropbox doesn't support this capability.
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Possible workaround: Box Sync
https://support.box.com/hc/en-us/articles/360043697194-Installing-Box-Sync
I had abandoned Box Sync for Box Drive two years ago. Box Sync places an actual copy of the shared contents on your computer, then keeps it current via syncing vs. Box Drive which puts a virtual copy and then grabs files as you request them. Box Sync works for me in Big Sur on a 16 inch circa 2020 MacBookPro. Plus I like not having to depend on a vendor and online access availability in order to access my files.
I suspect Box Sync is slower than Box Drive in displaying updates, and it consumes more resources updating files you may not need.
But at least it works, which is more than I can say for Box Drive.
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Dear all.
I've just got an answer from the support telling :
I just confirmed that there is no date that has been set yet since it hasn't started yet.
You may follow this page for updates when more information is released concerning any upcoming betas or solutions that contain a fix.
https://support.box.com/hc/en-us/categories/360004130774-Product-AnnouncementsWe are not considered, the work is not started !!!! Go your way, they will not help us.
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I'm on the M1 chip and I just figured out a workaround using Box Sync: https://support.box.com/hc/en-us/articles/360043697194-Installing-Box-Sync
Once you connect it, you'll have to go to Box and manually choose which folders to sync, but that wasn't too much trouble for me: https://support.box.com/hc/en-us/articles/360044196393-Marking-Content-for-Box-Sync#marksync#marksync
I was able to install Box Sync and sync the folders that way, seems to work pretty much the same as the Box extension I was using previously, so maybe that'll help others with the M1 issue for now!
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@John , no reason why it shouldn't work on Mojave, provided one of those directories exist.
If you're using a MDM you might want to whitelist the Bundle and Team Identifier. It's also worth making sure that the user has not blocked the extension as part of TCC by accident. You should be able to read the user TCC plist for this.
Alternatively a clean uninstall using the script provided by Box and a reinstall should work too. That works for me on Catalina, so in theory should work on Mojave too.
Best
Tan
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I get the same error message I've gotten since this started:
Box Drive's system extension failed to load. Please make sure it has been enabled in System Preferences > Security & Privacy and then restart your computer. If the problem persists, please contact Box Support to further troubleshoot the issue.
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@Laura, trying to load the extension manually should give you a more verbose output of why it's failing (similar to what I mentioned here: https://support.box.com/hc/en-us/community/posts/360051323454/comments/360013689894)
To try and load it manually you can run the following:
- sudo kextload /Library/Filesystems/box.fs/Contents/Extensions/11.0/osxfuse.kext
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I am currently using Box Sync which is an OK workaround. See below customer service most recent response to me after requesting an ETA for Beta for M1 (and Big Sur OS) incompatibility:
Jan 13, 2021, 12:49 AM PST
Thank you for reaching back to us. I understand where you're coming from.
Currently, there are no ETA when the Beta program or fix will roll-out. You may subscribed from our support page to get informed once we released a new update: M1 support for Box Drive Private Beta.Best,
Box Product Support
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https://support.box.com/hc/en-us/articles/360043697194-Installing-Box-Sync
This is Box Sync workaround I am using in the meantime, found on one of these threads.
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I reported my M1 issue earlier.
Box is essential for our business. for anybody interested: we now use CloudMounter until Box is able to update this. It's ok. sometimes loses connection, but overall a good workaround.
Personally, I think this is a disaster for Box. but obviously there are too few M1 user up-to-now ...
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@Sam I am using the Box Sync work around too (grateful for the savvy folks on these threads). It is an okay solution; luckily I have plenty of space on my hard drive but only synced certain files in an abundance of caution. It sure seems like there are a lot of us MAC users! But everyone else in my office (who uses Box) uses Windows.
I am disappointed by the slow fix and the lack of response from customer support to all of these comments.
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