Box Drive's system extension failed to load

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317 comments

  • Kyle

    My goodness what an embarrassing position to be in.  The fact that they have literally zero information for their customer/fan base, and keep sending France into posts to just paste their canned response.

    It's almost more embarrassing than this:
    https://youtu.be/_WW2JWIv6G8

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  • Jordan

    Apple officially stated they won't be supporting kernel extensions on future versions of Apple Silicon. Not surprising given that Big Sur doesn't support them either, but it looks like Box really has to start from scratch, and at this point who knows how long it will take.

    https://www.macrumors.com/2021/02/18/apple-updates-platform-security-guide/

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  • John Carbuccia

    Just learned from a colleague that Box is working on completing by the end of this month a beta version of Box Drive to work with the M1. At least someone at Box is aware that Box Drive is NOT working on M1 systems. It may be too late by the time it's final release is completed though.

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  • Kathryn Yee

    Well that sucks. I just upgraded to a new M1 chip Macbook Air and all of my work/everything important is stored on Box. The web application is not as convenient. Please let us know when M1 chip devices are supported!

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  • Benjamin A Pillmore

    No official update on this thread in 2-months?

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  • Spike

    FYI to everyone on this thread, have been testing with the M1 and CloudMounter works quite well so far. Mounts the Box Drive just like the normal app does. Of course it costs a bit!

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  • Daniel Feodoroff

    Looks like the Box Drive M1 Beta is now available for enterprise customers!

    https://support.box.com/hc/en-us/articles/1500000564261-M1-support-for-Box-Drive-Private-Beta

    Get in contact with your account managers :) 

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  • Brent

    Hello All - We have updated the pinned comment with the following announcement on our M1 device Beta.

    "UPDATE (02/24/2021): We're excited to share that the Beta for Drive on M1 devices is now available for Enterprise customers. The Beta will be rolled out to enrolled Enterprise customers in phases. Please contact your Box Account Team for information regarding the Beta. Thanks for your patience as we worked to provide this support."

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  • Jürgen Fae

    Maybe someone could also inform Box Support / Box Account Team of this news:

    Feb 25, 2021, 9:37 AM GMT+1

    We are writing with an update (below) and to inform you that this case is now marked as solved.

    ------

    Thank you for reporting this issue to Box Product Support. 

    At the moment, Box Drive is not supported on Apple devices running on the M1 chipset. We are targeting beta testing our support for Apple Silicon devices soon.

    In the meantime, you can access your Box content on Apple Silicon devices via the Box web application by logging into app.box.com/login.

    I'll go ahead and close out this ticket. If you have any further questions/issues, please do not hesitate to open a new ticket by visiting our support contact page here.

     

     

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  • Benjamin A Pillmore

    @Brent

    Is the Enterprise version of Box different from a codebase perspective or is the choice to roll the beta out to Enterprise customers a commercial decision?

    Personally, I have just as much need of a working Box Drive application as anyone else and would like to have access to the beta version even though I am not an Enterprise customer (I think we are maintaining a lowly Business Plus account if I am not mistaken...)

     

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  • Benjamin A Pillmore

    Oh and I suppose it would be useful to add that directing us to use the Box Web Application would be reasonable, except your Box Tools Safari extension doesn't work either...

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  • colohost

    Apparently Box Enterprise account execs are as great as M1 development; I contacted my account exec as I am an enterprise customer, they told me they'd see if they could still get our org in the beta since it's too late at this point.  Umm, you never reached out to me to let me know it was even an option, so now my org suffers further because you can't do your job correctly.  Really enjoying this Box.

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  • Tan Sharma

    sounds about right. Given how long it's taken to develop a Beta, by the time we get access there will be a new OS and an updated M1 chip. 

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  • Kathryn Yee

    I’m on an institutional account so the Enterprise Beta version doesn’t help me either. But after reading Spike’s suggestion yesterday, I downloaded CloudMounter and can confirm that it works similarly. There’s a 15-day free trial, which has been helpful temporarily. I probably won’t purchase the $45 license after that, but maybe it’s something to consider if you’re not a broke student.

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  • Lawrence Siegel, M.D.

    If you need CloundMounter:

    I have CloudMounter as part of my subscription to SetApp. I get access to numerous apps for a monthly fee. If you can use any of the other apps they offer, you might find it more economical than buying CloudMounter directly. For instance, if you use BusyCal and BusyContacts (that just went on a subscription service), access through SetApp avoids their subscription fee. Just saying...

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  • David Maestre

    Well, I've been trying out this new BETA version and still no luck. They request you run on "Reduced Security" to allow Kernel and System Extensions on your machine. 

    That's an absolute NO-NO in an Enterprise World. 

     

     

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  • Kyle

    Apple quite literally just announced:

    Kernel Extensions Won't Be Supported on Future Apple Silicon Macs

    https://www.macrumors.com/2021/02/18/apple-updates-platform-security-guide/

    Did Box hire a bunch of devs out of Bethesda?  Two shots of rum and 500 atoms say, "Maybe."

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  • colohost

    I've been getting radio silence on getting into the beta, but yeah, that's a non-starter; what a cluster this is...

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  • Tan Sharma

    Same here, have heard nothing back about getting hold of the installer. But if they’re still relying on KEXTS and asking testers to lower system security, it’s not even worth testing.

    That’s not a Beta. It’s a haphazard and panicked response to an avoidable problem.

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  • Zachary Reed

    I was pretty disappointed at first as well but there is a work around for this problem while not having to use the web based platform. If you download Box Sync it does work. I had over 90,000 files that are sync'd (it did take several hours) but everything works just as if Box Drive was installed. The downside is it does take a few minutes for your saved versions of those files to be available to your co-workers who share those files. 

     

    It doesn't help that they aren't answering but if they would have told me this a few months ago it would have made my life a lot easier. 

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  • Patrick Buntichai

    @Zachary I try to use Box Sync but get this error message "Authorization failed due to access_denied" after logging in. Can't seem to find how to fix this issue.

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  • Doug Cowburn

    Just adding some links to the message above:

    Box Drive is the app you get the error message with (my experience): Link

    Box Sync is the alternate that downloads all the files to your computer. This works with M1 Processor Macs: Link

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  • Jon Taylor

    Just got the beta working. It seems to work okay, but of course it relies on a system extension (and so needs reduced security mode) which Apple is about to block anyway. So this might be a short-lived beta test.

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  • Tan Sharma

    @Jon, is it using a system extension or a kernel extension?

    System extension should be fine, kernel extension on the other hand is an issue. A kernel extension would also explain the reduced security setting.

    Also are you able to check if the package is universal or compiled specifically for arm?

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  • Luke Blindell

    This is a genuine question and, being a paying customer (as we all are), I would like an honest response from someone at Box. What is your reason for not having Box Drive ready and working in a Public Release format yet? Apple provide dev kits and solutions which your competitors (and everyone else) have clearly made full use of by getting their software working upon macOS and M1 public release, so why not you? Is the Mac user base too small to concern yourselves over, are you under resourced? I would really like to know what the real reason is for letting us all down, especially when our businesses potentially rely on your product!

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  • Koen De Witte

    I totally agree. This is unacceptable. It's not that Apple is an exotic non-enterprise type platform.... We bought several M1 machines and the fact we can't use Box drive is causing major productivity concerns. Certainly in a WFH situation I find it very strange this is not getting more attention. Do we need to wait until someone makes this public just like MS bashed ZOOM for some missing security issues in April? That got Zoom acting quite quickly...

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  • Jon Taylor

    May I suggest that if everyone on this thread got onto Twitter, to publicly demand a response and a viable solution, we might see more movement. Box are far more concerned about their public image than about frustrated comments on a Community thread.

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  • Koen De Witte

    @Jon I just did on @Boxstatus. Please amplify everyone

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  • Jeremy Bennett

    When will a fix be available for non-Enterprise users??  Super frustrating.  

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  • David Maestre

    Jeremy, 

    Technically there is a work-around for non-enterprise users - it's the Beta program they have available now. You would have to turn down the security on your machine in order for the Kext to load on your machine.

    It's up to you if you want to take that route.

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