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BOX sync file deletion

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Tyler Loos

A coworker filled up his whole hard drive with files using box sync. So we un synced all the files from BOX website and went into box sync to delete all the files from his hard drive and uninstalled BOX sync. But when we checked his storage space it remained unchanged. There is still one folder that will not disappear from the box sync folder and we get the following error message. How do we reclaim the space on his hard drive?

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  • France

    Hi Tyler, 

    Welcome to the Box Community!

    Looks like this will require our Box Support team to work directly with you to assist and help you investigate in this issue. I've already opened a case particular to your issue, kindly check your email for details and updates. 

    Thanks for your participation in the Community!

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  • Hopefull Box user

    Can you post the answer here to assist other users ????

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