Welcome to the Box Community!
This will require our Cancellations team to work directly with you so I went ahead and created a ticket for you for an associate to help look into this.
For your reference, please take a look at this article on how to cancel your Box account: https://support.box.com/hc/en-us/articles/360043694874-Canceling-Your-Box-Account
Kindly check your email for details and updates.
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