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Box Download App for Mac - isn't working!

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Andrea Baack
  • Edited

Box Drive's system extension failed to load. Please make sure it has been enabled in System Preferences > Security & Privacy and then restart your computer.

If the problem persists, please contact Box Support to further troubleshoot the issue.

 

Help needed.

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Comments

8 comments

Date Votes
  • France

    Hi Andrea, 

    Welcome to the Box Community!

    Our engineering team is aware of this situation and continuously working for a fix. 

    In the meantime, please go ahead and submit your ticket about this issue to our support channel and click "Contact Support" just above this page to get direct assistance from our support teammates.

    Appreciate all your patience and thanks for your understanding! 

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  • Penelope Sanz

    Hi, 

    I'm experiencing this problem right now. Do you know how to resolve this? 

    P

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  • Gerald Mortensen

    Same issue here. So is my monthly payment just good for a browser version of Box? If so my company will more than likely be leaving Box sooner than later unless this is resolved.

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  • Erika

    I have the same issue. My box drive wasn't syncing properly so I deleted the Box app and all related files from my Macbook pro. I downloaded the new version (v 2.18.117) and after attempting to open the app the following message prompted: "You installed an older version of Box Drive on top of a newer version. Please install the latest version of Box Drive. If the problem persists, please contact Box Support to further troubleshoot the issue."

    Please help!

    Truly appreciate your help and support!

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  • Yvan Valverde

    Hi. I can't install Box on my Mac. "Box Drive's system extension failed to load. Please make sure it has been enabled in System Preferences > Security & Privacy and then restart your computer. If the problem persists, please contact Box Support to further troubleshoot the issue."

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  • Eunice Huang

    I am having the same problem as everyone.  It say that the Box Drive's system extension failed to load.  But Box does not show up as an option under Security & Privacy for me to enable.  This is horrible.

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  • Cheryl L Bloom

    I am trying to download the app from the app store and cannot.   No one from support will talk to me and I have a seminar to attend and all the documents are in Box.   I cannot tell you have many attendees use a mac.  this is just ridiculous.  

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  • Box User

    I am experiencing the same problem. how to resolve? 

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