2 Factor Authentication - No SMS code

Hi,

I was invited to a box folder where I have to set up 2 factor authentication. This should be OK and I entered the necessary information with the country set to Germany (+49) and the phone number where the SMS should be sent to. I entered the phone number in both forms:

with a leading 0

and without

unfortunately I am not receiving the necessary SMS security code which should be sent. I try this now since 2 days and it seems that either I input the number in the wrong format (although I tried all format variants) or BOX is experiencing an issue with their SMS delivery service.

Here are my questions:
What is the right number format for the phone number to be used?

Is there an issue with the SMS service?

Who can I contact at Box with this issue?

Thanks for your help :-)

France

November 24, 2020 20:26

Hi Holger,

Welcome to the Box Community!

This would be something our Box Support team would like to investigate with you and may require specific account information.

I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

Thanks for your patience!

Hemraj

January 04, 2022 18:34

Hi I am facing same issue, could you please help me fix the problem too...

Unable to receive SMS for authentication code.

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